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Raving Fans: A Revolutionary Approach to Customer Service
Kenneth H. Blanchard, Sheldon Bowles · back to the book
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24 books with the same feel
Include books by the same authorSwitch: How to Change Things When Change Is Hard
Chip Heath, Dan Heath · 308 pages
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems--the rational mind and the emotional mind--that compete for control
Rework
Jason Fried, David Heinemeier Hansson · 279 pages
Most business books give you the same old advice: Write a business plan, study the competition, seek investors, yadda yadda. If you're looking for a book like that, put this one back on the shelf.Rework shows you a better, faster, easier way to succeed in business. Read it and you'll know why plans are actually harmful, why you don't need outside investors, and why you're better off ignoring the c
Everything is Negotiable: How to Get the Best Deal Every Time
Gavin Kennedy · 384 pages
Swim with the Sharks Without Being Eaten Alive
Harvey MacKay · 273 pages
A super salesman, a sportsman, a popular public speaker and motivator, Harvey Mackay has evolved some of the most dynamic techniques for soliciting and closing a sale ever devised. In this book he reviews the secrets of his success.--Provided by Amazon.com.
The One Minute Manager
Kenneth H. Blanchard, Spencer Johnson · 111 pages
Details a simple, yet effective management system based on three fundamental strategies for earning raises, promotions, and power in business.
Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion
Richard E. Boyatzis · 304 pages
HBR At 100: The Most Influential and Innovative Articles from Harvard Business Review's First Century
Harvard Business Review · 400 pages
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
Eric Ries · 328 pages
"Most startups are built to fail. But those failures, according to entrepreneur Eric Ries, are preventable. Startups don't fail because of bad execution, or missed deadlines, or blown budgets. They fail because they are building something nobody wants. Whether they arise from someone's garage or are created within a mature Fortune 500 organization, new ventures, by definition, are designed to crea
The Trusted Advisor
David H. Maister, Charles H. Green, Robert M. Galford · 240 pages
"Maister, Green, and Galford enrich our understanding of trust - yet they have also written a practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. They detail five distinct steps you must take to create a trust-based relationship. Each step - engage, listen, frame, envision, and commit - is described in distinct chapters.
Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm
Verne Harnish · 176 pages
The Speed of Trust: The One Thing that Changes Everything
Stephen M.R. Covey · 384 pages
This book challenges our age-old assumption that trust is merely a soft, social virtue, and instead demonstrates that it is a hard-edged, economic driver--a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. CEO Covey informs readers how to inspire lasting trust in their personal and professional relationships, and in
Small Giants: Companies That Choose to Be Great Instead of Big
Bo Burlingham · 268 pages
It's an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do . . . creating a great place to work . . . providing great customer service . . . making great contributions to their
The Five Dysfunctions of a Team: A Leadership Fable
Patrick Lencioni · 240 pages
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech's CEO, fa
To Sell Is Human: The Surprising Truth About Moving Others
Daniel H. Pink · 266 pages
Who Moved My Cheese?
Spencer Johnson · 95 pages
Who Moved My Cheese? is a simple parable that reveals profound truths about change. It is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy. Two are mice named Sniff and Scurry. And two are "little people" -- beings the size of mice who look and act a lot like people. Their names are Hem and Haw. "Cheese" is a metaph
Sam Walton: Made In America
Sam Walton, John Huey · 272 pages
Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. The undisputed merchant king of the late twentieth century, Sam never lost the common touch. Here, finally, inimitable words. Genuinely modest, but always sure if his ambitions and achie
Your Next Five Moves: Master the Art of Business Strategy
Patrick Bet-David · 275 pages
The Everything Store: Jeff Bezos and the Age of Amazon
Brad Stone · 384 pages
This book is the definitive story of Amazon.com, one of the most successful companies in the world, and of its driven, brilliant founder, Jeff Bezos. Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection and seductive convenience at disrup
Our Iceberg Is Melting
John P. Kotter, Holger Rathgeber · 147 pages
Our Iceberg is Melting is a simple fable about doing well in an ever-changing world. Based on the award-winning work of Harvard's John Kotter, it is a story that has been used to help thousands of people and organizations. The fable is about a penguin colony in Antarctica. A group of beautiful emperor penguins live as they have for many years. Then one curious bird discovers a potentially devastat
Now, Discover Your Strengths: How to Develop Your Talents and Those of the People You Manage
Marcus Buckingham, Donald O. Clifton · 272 pages
The Challenger Sale: Taking Control of the Customer Conversation
Matthew Dixon, Brent Adamson · 221 pages
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.